Thank you for trusting us with the restoration (re-cut, repair & re-polish) of your diamonds.  There are a couple of pointers which we’ve learnt over the last 5 years of shipping between the USA and Canada.

1.) Once you have ve completed your Submission spreadsheet, please email it to ideal@masterdiamondcutters.com so that we can prepare your shipping pack. We use this information to pre-clear your shipments.

2.) Your shipping pack which we will email to you should consist of 5 pages- 2 waybills and 3 commercial invoices. Each of the 3 commercial invoices needs to be signed and placed in the laminated pouch on the outside of the box with the 2 waybills.

3.) Please always double-box your shipments and please include a copy of your submission sheets with the diamond(s) in the box.  ParcelPro’s Safe Packaging List is a very handy reference to keep close.

4.) Our experience shows that dropping off the parcel at a FedEx location will very often delay the shipment by up to 24 hours. To arrange a FedEx pick-up there are certain cut-offs online, but very often they will ensure your pick-up is taken care of if you call 1-800-463-3339 and schedule a pick-up.

Should you need any Fedex supplies, we recommend the following items (which you can order online from FedEx or ParcelPro):

Fedex Small Boxes

Fedex Medium Boxes

Fedex International Pouches

Fedex Laser Labels